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How to Keep Your Tenant Retention as High as Possible

Tenant retention is one of the most important tasks in any rental property management. It is vital to your property’s long-term success and your tenants’ happiness. That’s because tenant turnover can have a major impact on rental income, property rentability, property maintenance standards, and tenant attitudes toward the property manager.

The Importance of Tenant Retention

Tenant retention is crucial to maintaining a healthy rental market. With the right tenant retention strategies in place, you can save time, money, and hassle down the road. You can help tenants feel secure and comfortable in your rental housing environment by engaging in effective tenant retention marketing and leasing strategies.

This provides a positive rental experience for tenants, which can help them be more willing to stay on as long-term tenants. Better tenant retention can also lead to healthier rental properties and improved property management practices. By taking action now, you can ensure a healthy rental market for years to come.

1. Screen Tenants Thoroughly

Screening tenants thoroughly is one of the most important steps in maintaining high tenant retention rates. When screening potential tenants, landlords must conduct a thorough background check that includes a detailed history of rental transactions and criminal records.

For example, verifying rental history, identifying past landlord or property problems, and investigating tenants’ payment history is essential. Other key screening criteria include a tenant’s credit score, landlord references, and lease agreement language.

By taking time during the screening process to consider each criterion carefully, landlords can ensure that they find good tenants who will stay with them over the long term.

2. Incentivize lease renewals

One way to incent lease renewals is to offer attractive lease terms. For example, landlords can increase the rent renewal period (e.g., from 6-12 months), reduce or waive late fees, or provide other property-specific benefits (such as incentives for referring new tenants).

By offering lease renewal incentives, landlords can help tenants feel secure about their long-term rental commitments and encourage them to stay on in the face of competition from other properties.

3. Prioritize Maintenance

Regular maintenance is essential to keep your tenant retention high. Some common maintenance tasks you can perform include fixing broken windows, repairing leaks, and checking smoke detectors.

It’s important to communicate with tenants about these updates, so they know why they’re being made and what they should do if there are any problems. Regular maintenance saves you time and money in the long run, so prioritize it in your tenant maintenance program. The higher the tenant retention rate, the less work you’ll have going forward.

4. Be responsive and maintain good communication

Maintaining good communication with your tenants is vital to ensure high tenant retention. Responsive and transparent communication will go a long way in retaining your current tenants and attracting new ones.

Keep your tenants in the loop about changes to the property, maintenance work that needs to be done, and available new amenities or services. You’ll also want to ensure you’re responding promptly to tenant requests for repairs and updates. If you can consistently provide quality service while maintaining good communication, retention rates will naturally rise.

5. Stay Up-to-Date With Rental Markets

As the rental market changes, so too does your tenant retention strategy. Be prepared to make adjustments to keep your property’s retention rate high. For example, suppose you see a drop in renter demand in certain areas of the city. In that case, it might be worth considering lowering rent or offering lease renewal incentives to retain tenants.

If vacancies become available and residents begin looking for properties closer to work or other important amenities, you’ll need to adjust accordingly by increasing rent or renovating. The key is being nimble and adjusting policies as needed so that you can maintain a high tenant retention rate without losing any long-term tenants.

7. Keep rental rates fair and consistent

Rental rates are one of the most important factors in maintaining tenant retention. Avoiding abrupt rent hikes can scare away potential tenants. Instead, be consistent in your rental rates and charge rates that are fair and reasonable for the property or location. It’s best to provide a range of rental options to suit various tenant needs and budgets. For example, you could offer rental terms such as month-to-month, lease, or purchase agreements.

8. Take tenant feedback seriously

Feedback from your tenants can help you identify areas of improvement and make necessary changes to improve retention rates. Engaging with your tenants can create a positive relationship that will encourage them to stay with your business.

By taking tenant feedback seriously, you can ensure that you are continually improving your tenant retention rate and making your operations more efficient and cost-effective.


Tenant retention is crucial to any real estate property management company’s success. When you have good tenant retention, it indicates that tenants are satisfied with your property management and maintenance services, and they’re likely to stay with your property for long periods of time.

Every property management company wishes to have a rent roll full of happy tenants, but many property owners fail to take the time to ensure their properties retain quality tenants. Hence, improving tenant retention is essential for any property management company. We hope this blog has helped you understand tenant retention in greater detail and how you can improve it at your property management company.